When do you to deliver the equipment?
We deliver in the morning before noon on the first day of your rental. We pick up in the early evenings.
When do you to pick up the equipment?
We pick up in the early evenings on the last day of your rental.
What is included in the delivery fee?
Everything! Don’t worry, we got you. While you sit back and enjoy the lake views, we deliver everything to your doorstep. All our gear will be ready to use when delivered so there is nothing to do for you but have fun with it. Once you are done, we will pick everything up. Easy, right?
Do I need to be present for delivery and pick up?
You do not need to be present for your delivery or pick up! Try to leave everything together in one spot to ensure a smooth pick up.
How does delivery and pick up work?
We deliver in the afternoon of your arrival day and pick up in the morning of your departure day. Your first afternoon and last morning are free of charge!
You do not need to be present for delivery or pick up. The delivery and pick up fee is $40 ($20 each way) and includes everything! We bring your equipment right to your dock, nothing to do for you! Simply sit back and relax!
What is your cancellation policy?
To receive a refund you can cancel your order anytime until 48 hours before the scheduled delivery. Simply give us a call or send us an email.
What do I do after my rental?
Nothing! We will pick up our equipment after you have left. You don't have to worry about anything. Easy!
What is the best product?
All of them! It depends on your group's needs and ideas of what is the perfect vacation... We recommend you to take a look at our Bundles since they include a bit of everything - foreveryone.
How does the "Refundable Damage Deposit" work?
After your rental we will check the equipment for damage. If everything is in good condition we will refund you the Damage Deposit as fast as possible but it might take a few days to be back in your bank account.
Which payment method do you accept?
We accept all major Credit Cards. We use Stripe as our payment processor, which keeps your details safe! With our SSL-secured servers, your information is encrypted all the way!
What is the difference between the floating mat and the islands?
We are glad you asked! The "Floating Mat" is made out of a thinner foam material and will sink in a little when weight is on it. Don't worry, it will keep you afloat! It is not really made for standing or playing but more for lying and relaxing. Water will get on which will leave you float comfortably half in and half out of the water. All "Islands" are made of a thick rigid inflatable material which will not sink in and keep you(somewhat) dry. They are great for kids playing on it as well as adults reading a book or having a drink. If you have kids or larger groups of adults, our Islands might be the best choice for you!
Will the islands be inflated when I arrive?
Yes! Our rigid Inflatable Islands will be ready to use when delivered to your vacation home! Nothing to do for you. It's all about the service right?
Which floating bean bag is best for me?
Everyone loves our Floating Bean Bags. You can choose between our "Bean Bag" and "Bean Bag Lounger". Both of them are extremely comfortable and a must have addition to your perfect Lake or Pool day!
-Bean Bag: Imagine sitting on a cloud with your feet in the water. With cup holders and a comfortable upright sitting position they are perfect for great conversations in the middle of the lake.
-Bean Bag Lounger: Now imagine lying in a hammock floating on water. If you just want to relaxand recharge, this is the choice for you!
Can I get additional life jackets?
Yes, you can! We have all sizes available. You can find them in the category "Extras".
How big is the ice cooler?
Our coolers hold 60 quarts and have wheels. They fit up to 80 cans so you never run out of drinks! Our Ice Cooler is a must have for the Boat!
How is fishing on Lake Norman?
Lake Norman is great for Fishing! Most of our customers tell us how fishing with their kids, grandkids, friends and families was the highlight of their trip! There is a huge variety of freshwater fish in the lake. Fishing from the docks of waterfront homes is surprisingly rewarding when done right. It is perfect to introduce your kids to some Fishing Fun while staying on the Lake! If you want to catch some larger fish, take out the boat and find one of the hundreds of great fishing coves. In order to comply with the North Carolina fishing rules, you need to purchase a fishing license. Don't worry, it is cheap, easy and you can get it online. If you plan to fish less than 10 days, the short term license is best for you. It costs $9 for residents and $23 for out of state residents.
Get the license here:www.ncwildlife.org/Licensing/Hunting-Fishing-Trapping-Licenses
How far ahead should I make my reservation?
We advise you to book and reserve as early as possible so that everything you want is still available. During the high season (June, July, August, September) some of our equipment might be unavailable so don’t wait until it’s too late. You can always give us a call and we will be happy to help you.
When is the best time to go on vacation to Lake Norman?
The weather here is beautiful most months! A Lakefront vacation is amazing year round but the best time to get into the water is April - November.
How much does delivery cost?
We deliver to your doorstep and pick everything up after you are done with it! It’s all for your convenience so you can enjoy your vacation, sit back and relax. Our delivery and pick up fee is $25.
Can I have different drop off and pickup locations?
If you have any special inquiries, make sure to give us a call and we can try to arrange something that works for everyone.